Wholesale terms
Returns and claims for wholesale orders
There is no consumer-style return window. Quality, shortage and damage claims are handled in writing against the purchase order.
No open retail returns
YardRomp sells outdoor-play products to wholesalers, retailers, brands and program buyers. There is no website checkout and no consumer-style “return within N days” window.
Unused-assortment or change-of-mind returns are not a default website entitlement. Any return, replacement or credit must be agreed in writing against the relevant purchase order or sales contract.
Quality and shortage claims
Report damaged, defective or short-shipped goods promptly with photos, carton marks, SKU, quantity and the PO or PI number. Claim windows and remedies — repair, replace, credit or a commercial discount — follow the terms confirmed for that order.
A claim is checked against the locked specification, packing list and, where agreed, AQL or third-party inspection records. It is not a retail refund form.
OEM and private-label orders
Color, logo and buyer-specified packaging are made to the approved artwork. Non-quality cancellations after production confirmation follow the OEM agreement for that project, not a standard return window.
How to open a claim
- Send the PO or PI number, SKU list, destination and evidence to the sales contact by email or WhatsApp.
- Keep the carton marks visible in photos so the batch can be matched.
- YardRomp confirms the next step under the applicable contract. Replacement and refill quantities can sit on the same quote when the SKU allows it.
Questions buyers ask before they enquire
Can I return leftover seasonal stock?
Not as a default website right. Seasonal leftovers are a commercial discussion, not a consumer return.
What if cartons arrive damaged?
Photograph the outer carton, inner packing and the SKU, then send the PO number. The remedy is confirmed for that shipment.
Do water toys come with a flotation warranty?
No. Water-play products are not life-saving equipment.
Next step